B3YOND CARE. A healthier tomorrow. A stronger relationship.
Patient Journey Intelligence
B3YOND CARE connects the entire relationship between a patient and a clinic, from first contact to long-term continuity, and tells the clinic, every day, what needs to happen today.
Not another reminder tool
Existing systems manage individual functions.
B3YOND CARE connects the journey.
who the patient is → what happened → where they are → what should happen next → what action is recommended → whether the clinic approves → what happened afterwards.
The patient journey
One continuous relationship, not a list of appointments
- 01First contact
- 02Booking
- 03Visit
- 04Aftercare
- 05Follow-up
- 06Control
- 07Next appointment
- 08Continuity
- 09Re-engagement
Ana Petrović
Follow-up due today
- 12 AugAppointment / treatment
- 12 AugAftercare communication sent
- 15 AugCheck-in sent
- 26 AugFollow-up required · recommended
- NextBooking link → appointment booked
Recommended action
Follow-up required
Protocol step due · care consent granted · neutral draft with booking link prepared.
Intelligence layer
AI recommends. The clinic decides.
- 1
Data
Patient history, visits, protocols, consent, bookings
- 2
AI analysis
Where is the patient? What is due? What is missing?
- 3
Recommended action
A prioritised, explainable next step
- 4
Clinic approval
Approve · Edit · Reject. Always a human.
- 5
Action executed
Compliance-checked message, booking link, journey updated
AI may
Identify the journey stage · spot due protocol steps · recommend a workflow · surface missing actions · prioritise · suggest neutral communication · flag patients needing attention.
AI must never
Diagnose · prescribe · make autonomous medical decisions · determine treatment · promote prescription medicines. These limits are enforced in the product, not just in policy.
The platform
Everything the journey needs, in one place
Patient Journey
A chronological view of what happened, where the patient is now, and what should happen next.
Clinic Protocols
Day 0 → Aftercare. Day 14 → Follow-up. Day 180 → Control. Rules the intelligence layer works with.
Booking Engine
Every clinic gets its own booking page and link, including first appointments, from one shared engine.
AI Recommendations
Identifies due steps, missing actions and who needs attention. Never diagnoses, prescribes or decides treatment.
Consent & Communication Control
Care-related and promotional messages are separated. No consent, no send.
Continuity & Re-engagement
Neutral, approved invitations: “It may be time for your next visit.”
Patient Import
CSV → mapping → validation → duplicate detection → preview → import. APIs next.
Audit & Security
Who accessed, approved, edited, rejected and sent what. Tenant isolation by design.
Booking engine
20,000 clinics. 20,000 booking pages.
One engine.
Each clinic receives its own booking page and link automatically through onboarding, for its website, Instagram, email, QR codes and in-clinic cards. Patients book their very first appointment, or return through a personal link in an approved follow-up. Appointments land in the journey instantly.
Clinic Aurora
Book your first appointment
Privacy by design
If a required condition is not met: do not send.
Consent-gated
Operational and promotional communication are separated. Consent type, source, version, channel and withdrawal are tracked and checked before every message.
Neutral by default
Patient-facing messages avoid unnecessary health detail: “It may be time for your next visit” instead of “180 days since your treatment”.
Accountable
Every access, approval, edit, rejection, send and consent change is written to the audit log. Each clinic’s data is isolated in its own tenant.
The treatment ends. The care continues.
What happens after the treatment?
Care should continue.
Aftercare is not an afterthought.
The experience continues.
One treatment is a moment. Relationship is a journey.
The new standard of care.
Beyond the visit.
Care builds trust.
Coming soon.